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AI Employees · Customer

Your AI Customer Employee looks after the customers you already won

Most of the messages a home-service business sends are routine: the reminder, the “running late”, the “how do I reset it”, the review request. The Customer Employee takes those off your plate, answers from your own information, and brings a person in when something is actually wrong.

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  • 14-day free trial
  • Hands real problems to a person
  • No contracts

— Sound familiar? —

The customer work that eats the day

No-shows that a reminder would have caught

A visit booked two weeks ago is a visit a homeowner can quietly forget, and the slot goes empty.

The same question, twenty times

Thermostat resets, warranty questions, “when are you coming” — each one a call answered from under a sink.

Happy customers you never hear from again

The job closes, nobody asks for a review, and nobody checks in until the system breaks again.

Customer communication is a job. Give it to an employee.

What the Customer Employee handles

The after-sale communication that keeps customers — and keeps your techs working.

  • Appointment reminders

    Confirmation when the visit is booked, a reminder before it, and a nudge if the booking link was never used.

  • Reschedule and cancel

    A customer who needs to move the visit gets a link to pick a new time from your real calendar — no phone tag.

  • Customer questions

    Warranty, invoices, “how do I…” — answered from the information you give it, with anything technical handed to a person.

  • Review requests

    A thank-you and a review link when the job closes, while the customer is happiest.

  • Reactivation

    A check-in for anyone you have not heard from in a while, with replies landing in the inbox ready to book.

  • Handing off real problems

    A complaint, a safety issue or a repeat fault goes straight to your team with the conversation attached.

One customer, after the sale

Routine handled; anything serious handed to you.

  1. 1
    Customer

    Booked

    A customer books a water-heater install for Thursday.

  2. 2
    AutoCampaign

    Reminded

    A confirmation goes out now and a reminder the evening before, with a reschedule link.

  3. 3
    Customer

    Question

    “Do I need to drain anything first?” — answered from your prep notes.

  4. 4
    AutoCampaign

    Complaint

    “The old unit is still in my driveway.” Handed to your office with the thread attached.

  5. 5
    You

    You resolve

    You see the summary, call the customer, and sort it the same day.

  6. 6
    AutoCampaign

    Review

    Job closed — a thank-you and a review link go out.

  7. 7
    AutoCampaign

    Next year

    A tune-up check-in brings the customer back without a new lead cost.

Helpful, and never over its head

It handles the routine because it knows what is not routine.

You set what escalates
Complaints, safety words, repeat faults — anything on your list goes to a person immediately.
Answers from your information
Prep instructions, warranty terms, invoice questions — it only says what you have given it.
Approve until you trust it
Every message is drafted for your approval; routine reminders are the natural first thing to put on Autopilot.

See exactly how drafting and approval work →

Reaches customers where they already talk to you

  • Text
  • Email
  • WhatsApp
  • Booking & reschedule links
  • Review links

Frequently asked questions

Can customers reschedule without calling us?

Yes. Every confirmation and reminder carries a manage link that lets the customer pick a new time from your real calendar or cancel, and your calendar updates automatically.

What happens when a customer is unhappy?

It does not try to fix it. Complaints and anything you mark as sensitive are handed to your team straight away with the full conversation attached, so the customer tells the story once.

Will it ask every customer for a review?

It asks the customers you choose, when you choose — typically the day a job closes. Tag anyone with an open issue and the request waits, so it never lands on a bad day.

Does it work with my field-service software?

Works alongside the tools you use to run jobs. The Customer Employee handles the conversation around the job — reminders, questions, reviews — and connects to the software you run jobs in.

The rest of your AI team

Each role shares the same inbox, calendar and customer record.

Lead EmployeeYour AI Employee for every new leadLearn more →Follow-up EmployeeKeep every estimate moving.Learn more →AI ReceptionistNever let a customer call go unanswered.Learn more →Marketing Employee — coming soonYour AI Marketing Employee keeps customers coming backLearn more →

Keep every customer, not just every lead

Start with reminders and review requests; add the rest as you trust it.

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