Stop losing customer replies to a phone nobody checks.
A reply to your campaign is a customer raising their hand — and on most setups it lands on one person's phone, unanswered until Monday. AutoCampaign.ai puts every SMS and email conversation in one Team Inbox your whole team can work, with an AI Employee's draft already waiting for approval. One conversation, one owner, full context on who the customer is and what they've received.
Product preview: a three-pane Team Inbox — a conversation list with assignee avatars, an open SMS thread for Rivera Family Dental at (555) 014-2288 with an AI Employee draft waiting for approval and Autopilot switched off, and a contact panel with the conversation's owner and history. All sample data is fictional.
What is a shared team inbox?
A shared team inbox is a single workspace where every customer text and email arrives, is assigned to one owner, and carries its full history — so any teammate can pick up a conversation with context instead of forwarding screenshots. In AutoCampaign.ai, that workspace is the Team Inbox, and an AI Employee can draft the replies.
Benefits
Product preview: a three-pane Team Inbox — a conversation list with assignee avatars, an open SMS thread for Rivera Family Dental at (555) 014-2288 with an AI Employee draft waiting for approval and Autopilot switched off, and a contact panel with the conversation's owner and history. All sample data is fictional.
One conversation, one owner
Assignment gives every conversation a single owner the whole team can see, so a shared business number stops producing duplicate replies and contradictory answers. Internal notes with @mentions keep the "should we offer them a discount?" discussion attached to the customer instead of scattered in a separate chat app.
Product preview: a conversation list detail where each thread shows a single visible owner, with an internal note mentioning a teammate by @mention.
The reply is drafted before you open the thread
An AI Employee reads the incoming message and prepares a reply from your business information. Your team reviews, edits, and sends — so the conversation keeps moving even when everyone is with a customer. And a reply you write at 11pm can be scheduled to send at 8am, when the customer is awake to read it.
Product preview: a pending AI Employee draft on an open conversation, waiting for a teammate to review, edit, and send — with Autopilot switched off.
Access that matches the job
Roles and permissions control who can read, reply, assign, and close, so a new front-desk teammate can work the reply queue without holding the keys to anything else. Growth adds hands, not chaos.
Product preview: roles and permissions settings — each role lists what it can do in the Team Inbox, from the reply queue up to full access.
How it works
- 1
Connect your number and email. Inbound texts and emails become conversations in the Team Inbox, each attached to the contact's record and activity history.
- 2
Assign an owner. Every conversation gets one visible owner; teammates add an internal note with an @mention when a colleague's input is needed.
- 3
Approve the draft and reply. An AI Employee's draft is waiting on the conversation — review it, edit it, and send, or write your own. Saved quick replies keep the answers your team reuses one click away.
Use cases
HVAC dispatcher.
"My AC is out — can you come today?" arrives as a reply at 7am. It lands in the Team Inbox with one owner, and the job is confirmed in the same thread before a competitor picks up the phone.
Dental front desk.
Two coordinators share one practice number, and patients used to get two different answers. Assignment shows who owns each conversation, so every patient gets exactly one reply.
Fitness studio manager.
A member texts to cancel. The conversation reaches the manager with the member's history attached, and the save conversation happens in the same thread — with a record of what was offered.
Product preview: a three-pane Team Inbox — a conversation list with assignee avatars, an open SMS thread for Rivera Family Dental at (555) 014-2288 with an AI Employee draft waiting for approval and Autopilot switched off, and a contact panel with the conversation's owner and history. All sample data is fictional.
One owner, full context, and the reply already drafted.
- Let an AI employee for your business draft the replies your team approves.
- Turn conversations into confirmed visits with appointment scheduling software.
Frequently asked questions
Won't a shared inbox mean two people answer the same customer?
The opposite. Every conversation has one owner, and the whole team can see who owns what — so a shared number stops producing duplicate replies. Notes and @mentions let colleagues weigh in on a conversation without sending a second answer.
Does everyone on my team get full access?
No. Roles and permissions control who can read, reply, assign, and close conversations, so you can give a new hire the reply queue without giving them settings, billing, or the rest of the platform.
Get every reply answered without checking five apps.
Public pricing. No contracts. Cancel anytime.