Team Inbox
Every customer reply. One place. The right person.
Bring SMS and email conversations into one shared inbox. Assign every conversation an owner, keep the full customer history, and let AI draft the reply before your team even opens it.
14-day free trial · No contracts · Cancel anytime
Product preview: a three-pane Team Inbox. A text from Rivera Family Dental at (555) 014-2288 arrives asking to move an appointment to Thursday, the conversation is assigned to Maya L., an AI Employee drafts a reply offering two Thursday times with Autopilot switched off, a teammate approves it, and the conversation is marked Replied. All sample data is fictional.
— Sound familiar? —
Customer messages shouldn't depend on who's holding the phone.
Missed replies
Customer messages arrive while the team is with someone else, and sit there unanswered.
No clear owner
Two people answer the same text — or everyone assumes somebody else already did.
Lost context
Customers repeat themselves every time a conversation changes hands.
Team Inbox gives every conversation one owner and one shared source of truth ↓
From scattered messages to one clear workflow.
Without a team inbox
Customer texts
A personal phone
Screenshot forwarded
“Who’s handling this?”
Reply lands hours later
With AutoCampaign.ai
Customer texts
Team Inbox
Assigned owner
AI draft ready
Human approves
Customer has an answer
- Fewer missed replies.
- Faster team response.
- Complete customer context.
What your team gets
One owner
Everyone knows who's responsible.
Assign each conversation to one teammate, so customers never receive duplicate replies and no message is left for someone else to notice.
Product preview: three conversations in the Team Inbox, each showing the single teammate who owns it — Maya L., Sam R., and Jordan P. Sample data is fictional.
AI-assisted replies
Your reply is already drafted.
AI reads the conversation and your business information, then prepares a response for your team to approve or edit.
Product preview: an inbound customer text with an AI Employee draft below it, waiting for a teammate to approve or edit before it sends. Autopilot is switched off.
Full context
No more asking customers to repeat themselves.
See previous messages, internal notes, activity, contact details, and campaign history in the same conversation.
Product preview: an open conversation next to the contact panel — phone number, owner, the campaign the customer received, their last visit, and an internal note from a teammate. Sample data is fictional.
AI does the first draft. Your team stays in control.
Customer message
Do you have anything available Saturday?
AI Employee
10:30 AM or 2:15 PM are open on Saturday — want me to hold one for you?
Team member
Approve, or edit before it sends.
ApproveEditCustomer
Gets the reply.
AI assists. Humans control.
Nothing sends without a person. Autopilot stays off until you switch it on — see how an AI employee for your business drafts the replies your team approves.
Give people access to the work — not everything else.
Each teammate gets the access they need, and none of the control they don’t.
- Front deskRead + reply
- ManagerRead + reply + assign + close
- OwnerFull access
Simple for your team.
- 01
Connect
Connect your SMS and email channels.
- 02
Assign
Give every conversation an owner.
- 03
Respond
Approve the AI draft, write your own, or book the visit in the same thread with appointment scheduling software.
Turn conversations into customers.
Team Inbox works with the rest of AutoCampaign.ai to keep the customer journey moving.
Frequently asked questions
What is a shared team inbox?
A shared team inbox is a single workspace where every customer text and email arrives, is assigned to one owner, and carries its full history — so any teammate can pick up a conversation with context instead of forwarding screenshots. In AutoCampaign.ai, that workspace is the Team Inbox, and an AI Employee can draft the replies.
Can I assign conversations to specific team members?
Yes. Every conversation gets one visible owner, and the whole team can see who owns what — so a shared business number stops producing duplicate replies. Internal notes with @mentions let colleagues weigh in without sending a second answer.
Can AI draft replies for my team?
Yes. An AI Employee reads the conversation and your business information and prepares a reply. It waits for a teammate to approve or edit it — Autopilot stays off until you switch it on.
Can I control what each team member can access?
Yes. Roles and permissions control who can read, reply, assign, and close conversations, so you can give a new hire the reply queue without giving them settings, billing, or the rest of the platform.
Can customers reach us by both SMS and email?
Yes. Inbound texts and emails land in the same Team Inbox as conversations, each attached to the contact record — so your team works one queue instead of switching between apps.
Never let a customer wait for a reply.
Give your team one place to see, respond to, and manage every customer conversation.
14-day free trial · No contracts · Cancel anytime