Customer Service Employee
Customer support
Answers your customers’ questions and hands real problems to your team.
- Customer questions
- Visit updates
- Reviews & reactivation
- Real problems to a person
Active · 3 questions answered today
AI Employees · Customer Service
Your AI Customer Service Employee looks after the customers you already won
Most of the messages a home-service business answers are routine: the “when are you coming”, the “running late”, the “how do I reset it”, the review request. The Customer Service Employee takes those off your plate, answers from your own information, and brings a person in when something is actually wrong.
- 14-day free trial
- Hands real problems to a person
- No contracts
Customer Service EmployeeActive · 3 questions answered today
Product preview: the AutoCampaign inbox for existing customers. Priya N. asks whether her new water heater is under warranty and the Customer Service Employee answers from the warranty terms; Rosa M.’s “are you still coming today?” is answered with the arrival window; and Dana K.’s complaint is handed to Sam with a summary.
Sound familiar?
The customer work that eats the day
Product preview: Priya N. texts at 7:45 AM asking how to reset her thermostat; the answer comes at 4 PM, from a technician on a job site.
The same question, twenty times
Thermostat resets, warranty questions, “when are you coming” — each one a call answered from under a sink.
Product preview: Dana K. complains at 9:02 AM that her old unit was left in the driveway, and is still waiting for anyone to reply at 4 PM.
An upset customer waits for a callback
A complaint lands in a busy inbox, waits until someone is free, and gets worse while it waits.
Product preview: Maya R.’s furnace tune-up closed five months ago and nobody has been in touch since — no thank-you, no review ask, no check-in.
Happy customers you never hear from again
The job closes, nobody asks for a review, and nobody checks in until the system breaks again.
Customer communication is a job. Give it to an employee.
What the Customer Service Employee handles
The after-sale communication that keeps customers — and keeps your techs working.
Customer questions
Warranty, invoices, “how do I…” — answered from the information you give it, with anything technical handed to a person.
Product preview: Priya N. asks how to prepare for tomorrow’s install; the Customer Service Employee answers from the business’s install prep notes, the source it lights up.
Visit updates
“When are you coming?” and “are you running late?” answered with the visit time from your calendar — no call to the office.
Product preview: Rosa M. asks whether the visit is still on; the Customer Service Employee answers with the arrival window from the calendar, without a call to the office.
Review requests
A thank-you and a review link when the job closes, while the customer is happiest.
Product preview: the day Maya R.’s furnace tune-up closes, the Customer Service Employee thanks her and asks how it went in the conversation; her reply is saved as a note on her contact.
Reactivation
A check-in for anyone you have not heard from in a while, with replies landing in the inbox ready to book.
Product preview: three customers not heard from in a year each get a check-in; Jordan P. replies yes, and his tune-up is booked for Tuesday at 9 AM.
Handing off real problems
A complaint, a safety issue or a repeat fault goes straight to your team with the conversation attached.
Product preview: Dana K. complains that her old unit was left in the driveway; the Customer Service Employee does not try to fix it — it tells her the office will call, and hands the conversation to Sam with a summary and a text alert.
One customer, after the sale
Routine handled; anything serious handed to you.
Where the customer ends up
Product preview: Rosa M.’s contact record after the sale — stage Customer, the water-heater install on Thursday with Luis R., the complaint resolved by Sam, the review ask sent, a spring tune-up check-in set, and a conversation summary.
Booked
CustomerA customer books a water-heater install for Thursday.
Visit update
AutoCampaign“Are you still coming today?” — answered with the arrival window from your calendar.
Question
Customer“Do I need to drain anything first?” — answered from your prep notes.
Complaint
AutoCampaign“The old unit is still in my driveway.” Handed to your office with the thread attached.
You resolve
YouYou see the summary, call the customer, and sort it the same day.
Review
AutoCampaignJob closed — a thank-you and a review link go out.
Next year
AutoCampaignA tune-up check-in brings the customer back without a new lead cost.
Helpful, and never over its head
It handles the routine because it knows what is not routine.
You set what escalates
Complaints, safety words, repeat faults — anything on your list goes to a person immediately.
Answers from your information
Prep instructions, warranty terms, invoice questions — it only says what you have given it.
Approve when you want to
Routine replies run on Autopilot; switch any conversation to Draft & approve to check each message first.
AI Autopilot
Take over any conversation with one press.
Reaches customers where they already talk to you
- Text
- Web chat
- Review links
One customer record
Looked after by the Customer Service Employee
Frequently asked questions
What can it answer?
Anything you have given it: your services, prep instructions, warranty terms, invoice and payment questions, and the time of a booked visit. When it does not know, it says so and hands the conversation to your team.
What happens when a customer is unhappy?
It does not try to fix it. Complaints and anything you mark as sensitive are handed to your team straight away with the full conversation attached, so the customer tells the story once.
Will it ask every customer for a review?
It asks the customers you choose, when you choose — typically the day a job closes. Tag anyone with an open issue and the request waits, so it never lands on a bad day.
Does it work with my field-service software?
Works alongside the tools you use to run jobs. The Customer Service Employee handles the conversation around the job — questions, visit updates, reviews — and connects to the software you run jobs in.
The rest of your AI team
Each role shares the same inbox, calendar and customer record.
- ActiveLead EmployeeYour AI Employee for every new leadSMSWhatsAppWeb chatLearn more
- ActiveFollow-up EmployeeKeep every estimate moving.SMSEmailLearn more
- ActiveAI ReceptionistNever let a customer call go unanswered.PhoneLearn more
- ActiveAppointment BookerYour Appointment Booker books the visit in the conversationSMSWhatsAppWeb chatLearn more
Keep every customer, not just every lead
Start with customer questions and review requests; add the rest as you trust it.
Public pricing. No contracts. Cancel anytime.