Appointment Booker
Appointment booker
Finds a time that works, books it, and moves or cancels it when the customer asks.
- Booking in the chat
- Your calendar & hours
- Reschedule & cancel
- Questions before it books
Active · 2 visits booked today
AI Employees · Appointment Booker
Your Appointment Booker books the visit in the conversation
A homeowner asks for Thursday, then texts on Wednesday night to move it. The Appointment Booker offers times from your calendar and working hours, books the visit in the same conversation, and moves or cancels it when the customer asks — on Autopilot, or with you approving what goes out.
- 14-day free trial
- Books on your real calendar
- No contracts
Appointment BookerActive · 2 visits booked today
Product preview: Rosa M.’s record in AutoCampaign. Her water-heater install was booked in the conversation and confirmed, with a reminder from its appointment type; she asks to move it, and the Appointment Booker moves it to Thursday at 1:00 PM in the same conversation.
Sound familiar?
Where bookings fall through
Product preview: Jordan P. tries a third time to agree a time by phone, and books with whichever company answers first.
Phone tag to agree a time
Three calls and two voicemails to settle on Thursday morning — and the customer books whoever answered first.
Product preview: Rosa M.’s water-heater install, booked two weeks earlier with no reminder, turns into a no-show and an empty slot.
No-shows that a reminder would have caught
A visit booked two weeks ago is a visit a homeowner can quietly forget, and the slot goes empty.
Product preview: Paige L. texts at 9:40 PM to move tomorrow’s visit; nobody reads it and the technician drives out anyway.
Changes that land in the wrong place
A “can we move it?” text sits unread, the tech drives out anyway, and the calendar is wrong by lunchtime.
Booking is a job. Give it to an employee.
What the Appointment Booker handles
From “when can you come?” to a visit on the calendar — and every change after it.
Booking in the conversation
It offers open times from your calendar and working hours and books the one the customer picks, in the same thread. A phone number on file is enough.
Product preview: the Appointment Booker offers Jordan P. two open times from the calendar; he picks Thursday morning and the visit is booked in the same conversation.
Your hours and visit types
It only offers the visit types you set, inside your working hours, and checks your connected Google or Microsoft calendar so nothing is double-booked.
Product preview: the Appointment Booker’s booking readiness checks — appointment types, working hours, a connected Google calendar and a text sender — each ticked, then ready to book.
Reschedule and cancel
A customer who needs to move the visit gets a link to pick a new time from your real calendar — no phone tag.
Product preview: Paige L.’s furnace repair moves from Friday 1 PM to Monday 8 AM on the real calendar, moved in the conversation by the Appointment Booker.
Appointment reminders
Confirmation when the visit is booked, a reminder before it, and a nudge if the booking link was never used.
Product preview: the messages around Rosa M.’s water-heater install — the booking, the confirmation, the reminder the evening before from the visit’s appointment type, the visit — with the reminder as she receives it.
Questions before it books
The qualification questions you set — what the job is, where, how soon — asked before a time is offered, so the right visit lands on the calendar.
Product preview: before offering a time, the Appointment Booker asks Maya R. what the job is and where; her answers are saved, then it offers two times for a repair visit.
Bookings that need a person
A change too close to the visit, a time nothing fits, or a customer who wants to talk it through goes to your team with the conversation attached.
Product preview: Dana K. asks for a 7 AM visit, outside working hours; the Appointment Booker tells her the team will confirm and hands the booking to Sam with a summary.
One visit, booked and moved
Read down the rail: one step is yours — deciding what sends. Everything else is the Appointment Booker.
Where the booking ends up
Product preview: Paige L.’s contact record once the Appointment Booker is done — stage Booked, the furnace repair on Monday at 8:00 AM with Marcus T., moved from Friday, a reminder the evening before, and a conversation summary.
Asks for a time
CustomerA homeowner texts: “Can someone look at the AC this week?”
Times offered
AutoCampaignTwo open times from your calendar and working hours, in the same thread.
You decide
YouAutopilot sends it — or, on Draft & approve, you tap Approve & Send.
Booked
CustomerThey pick Thursday at 8. It lands on your calendar.
Reminded
AutoCampaignA confirmation goes out now and a reminder the evening before, with a reschedule link.
Moved
AutoCampaign“Something came up — can we do Friday?” Moved in the chat, and you hear about it.
It books inside the lines you draw
Your hours, your visit types, your calendar.
Only the times you offer
Working hours, visit types and how many times to offer at once are yours to set. Connect Google or Microsoft and busy times stay blocked.
Late changes come to you
Set how close to the visit a change still needs your team, and those conversations are handed to a person instead.
Approve when you want to
Bookings run on Autopilot; switch any conversation to Draft & approve to check each message first.
AI Autopilot
Take over any conversation with one press.
Books wherever the customer asks
- Text
- Web chat
- Booking & reschedule links
One calendar
Booked by the Appointment Booker
Frequently asked questions
Can customers reschedule without calling us?
Yes. Every confirmation and reminder carries a manage link that lets the customer pick a new time from your real calendar or cancel, and your calendar updates automatically.
Does it need my calendar?
It works from your working hours alone. Connect Google or Microsoft and it also keeps your busy times blocked, so nothing is double-booked.
Who sends the reminders?
Your appointment types do. Set a reminder on a visit type and every booking of that type gets it, whether the Appointment Booker, your team or the customer made the booking.
What does it hand to a person?
Anything outside the lines you set: a change too close to the visit, a time nothing fits, or a customer who asks for a person. It hands over with the conversation attached.
Does this replace my field-service software?
No. Works alongside the tools you use to run jobs. The Appointment Booker handles the conversation that gets the visit on the calendar; the job itself still lives where you run jobs today.
The rest of your AI team
Each role shares the same inbox, calendar and customer record.
- ActiveLead EmployeeYour AI Employee for every new leadSMSWhatsAppWeb chatLearn more
- ActiveFollow-up EmployeeKeep every estimate moving.SMSEmailLearn more
- ActiveAI ReceptionistNever let a customer call go unanswered.PhoneLearn more
- ActiveCustomer Service EmployeeYour AI Customer Service Employee looks after the customers you already wonSMSEmailWeb chatLearn more
Give every booking an employee
Start with booking in the chat; add reschedules as you trust it.
Public pricing. No contracts. Cancel anytime.