AI Employee · Receptionist
Never let a customer call go unanswered.
Your AI Receptionist answers inbound calls, understands what customers need, captures the important details, answers common questions, books appointments, and hands conversations to your team when needed.
- Built for home services
- Your team stays in control
- Human handoff
Illustrative call: Sarah Johnson rings Acme HVAC about an AC that stopped cooling. The AI Receptionist answers, and as she talks the service, location, urgency and next step fill in on the right.
- Call received
- Caller identified
- Understands request
- Captures details
- Checks availability
- Books or transfers
Built for growing home-service businesses
Every channel
- Phone
- SMS
- Web chat
The cost of a missed call
Your phone shouldn't be the reason you lose the job.
Customers call when they're ready. If nobody answers, many won't wait for a callback.
01
The team is busy
A technician is under a sink. The office phone rings. Nobody can get to it in time.
02
It's after hours
The office is closed. The customer still has a problem, and the phone is the first thing they try.
03
The customer calls once
They don't leave a voicemail. They call the next company on the list.
The phone should open the conversation — not end it.
Live call
Watch your AI Receptionist handle a real call.
A customer calls about an AC problem. Your AI answers, understands the request, captures the details, and moves toward the next step.
- Servicebecomes structured customer data
- Locationbecomes structured customer data
- Urgencybecomes structured customer data
- Next stepbecomes structured customer data
Illustrative call: Sarah Johnson rings Acme HVAC about an AC that stopped cooling. The AI Receptionist answers, and as she talks the service, location, urgency and next step fill in on the right.
From “Hello” to booked.
Six things happen on every call. Click a stage to hear how the receptionist handles it.
01 · AnswerPicks up in your business name.
10:42 AMCall transcript
AI Receptionist
Thanks for calling Acme HVAC, this is the receptionist. How can I help today?
- S
Sarah
Hi, my AC stopped cooling.
AI detected
- Caller
- Sarah Johnson
- Status
- New customer
Picks up inbound calls in your business name, with the greeting you set.
One call. Start to finish. The AI Receptionist remembers what was said, captures the important details, and keeps the next step moving.
Call intelligence
It understands the way people actually talk.
No menus. No “press 1 for service”. The caller describes the problem in their own words, and the receptionist turns it into something your team can act on.
Live transcript
- S
Sarah
I'm not sure if I need a repair or a replacement. The AC is about 12 years old and it's making a weird noise.
AI Receptionist
I can help you figure that out. Let's get a few details and find the right appointment.
AI understands
- Service
- AC / HVAC
- System age
- About 12 years
- Issue
- Unusual noise
- Intent
- Service appointment
As the conversation goes on, the fields fill in — and the call becomes a record your team can act on.
Business knowledge
Teach your AI Receptionist how your business works.
It answers from a facts sheet you maintain — not from guesses. When something is outside what you told it, it takes a message or hands the call to a person.
Before the call, your AI knows
- Services
- Service areas
- Business hours
- Booking rules
- Common questions
- Emergency policy
- Contact details
It doesn't guess. It works from the information you give it.
- Your facts, your voice
- A business facts sheet you maintain — services, hours, area, booking rules — and a greeting and persona you choose.
- Emergencies go to a human
- You tell it what counts as an emergency for your trade and the number to transfer to. The receptionist never tries to handle a crisis itself.
- Every call is on the record
- Each call creates an inbox entry with its recording and summary, so you can hear exactly what was said.
Illustrative settings: the business facts sheet — business hours, service areas, services, emergency policy, booking rules — that the AI Receptionist answers from.
Booking
Move callers toward an appointment.
Times come from your connected calendar, so the receptionist only offers slots that are genuinely open. The caller picks one, it is booked, and the confirmation and reminder go out.
Illustrative booking: the receptionist offers two open times from the calendar, Sarah picks 10:30 AM, and the visit is booked with a reminder set.
Human handoff
AI knows when to step aside.
Routine calls it handles. Anything complex or urgent reaches a person — with what was said already on the contact, so nobody asks the customer to start over.
Routine
Booking a repair, answering hours and service area, taking a message.
The receptionist handles it.
Complex
A quote dispute, a job already in progress, a question outside its brief.
It collects the context, then transfers the call to your office line with the details saved on the contact.
Urgent
Water through a ceiling, no heat in a freeze, the smell of gas.
It follows your emergency policy and transfers to your on-call person straight away.
When it is urgent
The AI knows when to get help.
It never gives technical advice in a crisis. It recognises the situation, follows the policy you set and gets a person on the line.
Illustrative emergency: a caller says "There's water pouring through my ceiling.". The receptionist flags it as a potential emergency and follows your emergency policy: follow your emergency policy, transfer to the on-call line, save what was said on the contact, notify the team.
When the caller wants a person
Your team picks up with the context already there.
The call is transferred, and the request, urgency and summary are on the contact before anyone says hello — so nobody asks “can you tell me what happened?”
Illustrative handoff: Sarah asks for a person, the receptionist transfers the call, and your team opens the contact with the request, urgency and a summary already on it: Called about an AC that stopped cooling yesterday. Home getting hot. Asked for a person after giving her details.
Missed-call recovery
Missed the call? Don't lose the customer.
When a call to your main line goes unanswered, the caller gets a text from that same number within moments. The first text is yours, set once. After that, replies are drafted for your approval and the conversation carries on in your inbox.
- 1Call10:42 AM · Sarah calls your main line
- 2MissedNobody could pick up
- 3Text-backFrom your number, within moments
- 4Customer repliesIn the same thread
- 5AI drafts, you approveThe reply goes out in your voice
- BookedAppointment requested
Illustrative missed call: Sarah Johnson calls the main line and nobody picks up. The text-back "Hi Sarah, this is Acme HVAC. Sorry we missed your call — how can we help?" goes out from the same number; she replies "I need AC repair, it stopped cooling."; the AI drafts a reply for approval and the appointment is requested.
Your existing business number
Keep the number your customers already call.
The AI Receptionist answers on its own line. Forward your main number to it after hours or when every line is busy, and nothing changes for the caller.
Illustrative routing: a customer calls your existing number +1 (555) 010-0100; after hours or on overflow the call is forwarded to the AI Receptionist, which answers, books or hands off.
- Inbound calls
- After-hours forwarding
- Overflow forwarding
- Missed-call text-back
- Calendar booking
- Human transfer
You don't need to teach customers a new number.
Every call becomes CRM data
Every call becomes part of your CRM.
The receptionist is the front door to the same customer record your texts, emails, estimates and reminders already use — not a separate phone product.
- Call
- Recording
- AI summary
- Customer record
- Appointment
- Follow-up
Your team sees what the customer said, what they need, and what should happen next — without asking the customer to repeat themselves.
Illustrative call summary on Sarah Johnson's contact record: Customer needs an AC repair. Unit running but not cooling since yesterday; home getting hot. Prefers a morning visit. Booked tomorrow 10:30 AM. Next action: Technician visit · office to confirm parts on the truck.
The call doesn't end when the customer hangs up.
What happens after the call, in the order it happens.
- 1Customer
Call ends
Sarah hangs up with tomorrow at 10:30 AM booked and a confirmation text on its way.
- 2AutoCampaign
AI summary
The recording and a summary of what was said land on Sarah’s contact record.
- 3AutoCampaign
Appointment created
The 10:30 AM visit is on your calendar, with a reminder set before it.
- 4AutoCampaign
Team notified
The call shows up in your inbox with the request, the urgency and the next step.
- 5You
You review
Listen back or read the summary from your phone, and move the visit if you need to.
- 6AutoCampaign
Follow-up ready
The contact is complete, so the visit, the estimate and everything after it start from what Sarah already said.
More than an answering service
A phone system that actually moves the customer forward.
More than an answering service: it answers, captures the context, updates the record, books the visit and hands off to your team.
Voicemail
- 1Customer calls
- 2No answer
- 3Voicemail
- 4Customer waits
- 5Customer calls the next company
AI Receptionist
- 1Customer calls
- 2Answered
- 3Request understood
- 4Details captured
- Booked or handed off
The rest of your AI team
Each role shares the same inbox, calendar and customer record.
Frequently asked questions
Will callers know they are talking to an AI?
It introduces itself in your business name with the greeting you set, and it is honest if asked. Most callers care about one thing — did someone answer and can they come — and both are true.
What happens with a real emergency?
You define what counts as an emergency for your trade. When a caller describes one, the receptionist transfers the call to your emergency line and saves what was said on the contact, so your team can see it.
Can it actually book an appointment on the call?
Yes. It offers times from your connected Google or Microsoft calendar, books the one the caller chooses, and reminders go out before the visit.
Does it replace my phone system?
No. Works alongside the tools you use to run jobs. It answers on its own number — forward your main line to it after hours or on overflow — and your existing phones keep working exactly as they do now.
What does my team see after a call?
An inbox entry for the call with the recording, a summary of what was said, the details it captured and the next step — on the same contact record your texts, emails and estimates already use.
How is it billed?
Call minutes come from a prepaid AI Voice Minutes pool with a spend cap you set, shown on the pricing page. There is no per-seat charge for the receptionist itself.
Never lose a customer because nobody picked up.
Let your AI Receptionist answer the call, capture the opportunity, and get the customer to the right next step.
No contracts · Your number · Human handoff